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OMAHA, Neb., June 18, 2025 (GLOBE NEWSWIRE) -- Mosaicx , a leader in AI-powered customer experience solutions and part of WestCX under the West Technology Group portfolio, made a major impact at this year’s Customer Contact Week (CCW) in Las Vegas. The company unveiled a significant update to its flagship intelligent virtual agent platform, Engage, and was honored as CCWomen’s Best Workplace for Gender Equity at the CCW Excellence Awards Gala. The award underscores Mosaicx’ dual commitment...

OMAHA, Neb., June 05, 2025 (GLOBE NEWSWIRE) -- Mosaicx , a pioneer in customer experience, today announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW) in Las Vegas from June 9-12. Building on 30 years of CX experience, Mosaicx, part of WestCX, within the West Technology Group portfolio, brings to market a transformational leap in customer engagement, delivering intelligent, adaptive, and seamless...

ISLANDIA, N.Y., May 01, 2025 (GLOBE NEWSWIRE) -- West Technology Group, LLC (the “Company” or “West”) has completed the sale of its Notified business to Equiniti (EQ) 1 , a global leader in shareholder services and advisory firm. “We are pleased to complete the sale of Notified and believe that the complementary strengths of EQ and Notified will elevate the platform to new heights,” said John Shlonsky, President and Chief Executive Officer of West. “Notified has transformed the way...

ISLANDIA, N.Y., April 28, 2025 (GLOBE NEWSWIRE) -- West Technology Group, LLC (the “Company” or “West”), a global leader in technology-enabled services, today announced the appointment of Sam Meckey as President of its WestCX business unit, effective immediately. Mr. Meckey most recently served as the Chief Executive Officer of UpHealth, a publicly traded digital health solutions business. Mr. Meckey joined UpHealth from EXL Services, where he led the healthcare business, driving a...

ISLANDIA, N.Y., March 17, 2025 (GLOBE NEWSWIRE) -- West Technology Group, LLC (the “Company” or “West”), a global leader in technology-enabled services, today announced it has entered into a definitive agreement to sell its Notified business to Equiniti (EQ) 1 , a global leader in shareholder services and advisory firm, for $534.5 million, inclusive of an $80 million earnout. Notified is a leading global technology and services partner to corporate storytellers, including investor...

OMAHA, Neb., Nov. 25, 2024 (GLOBE NEWSWIRE) -- Mosaicx , a conversational AI pioneer, today announced that President Rebecca Jones has been honored in the 2024 CX Leaders Awards , receiving recognition in the Women in CX category. The Women in CX award celebrates a female leader who has demonstrated exemplary leadership, innovation and influence in the field of customer experience. The CX Leaders Awards 2024 is a celebration of the innovators, pioneers and change-makers redefining customer...

OMAHA, Neb., Oct. 17, 2024 (GLOBE NEWSWIRE) -- CX360, Inc. (“ Mosaicx ”), a conversational AI pioneer, applauds today’s decision by the Federal Communications Commission (FCC) to adopt a new regulation requiring georouting for wireless calls to the 988 Suicide & Crisis Lifeline . This decision enables help seekers to receive localized care, maintains the 988 Lifeline’s centralized routing system and promotes a uniform standard of care for people experiencing a mental health crisis....

OMAHA, Neb., Oct. 03, 2024 (GLOBE NEWSWIRE) -- Mosaicx , a conversational AI pioneer, is proud to announce that its intelligent routing technology powers new georouting capabilities for the 988 Lifeline . Since the 988 Lifeline debuted in 2022, Mosaicx has been committed to enhancing its accessibility and responsiveness through vital backend technology. Mosaicx’ partnership with Vibrant Emotional Health (Vibrant), the administrator of the 988 Suicide & Crisis Lifeine is a testament to how...

OMAHA, Neb., May 14, 2024 (GLOBE NEWSWIRE) -- Mosaicx , a cloud-based conversational AI solution, has been named a finalist in the “Automation Solution of the Year” category of the 2024 CCW Excellence Awards . The award recognizes innovative companies and top-performing executives for their contributions to the customer contact profession. Winners will be announced at a gala during Customer Contact Week (CCW) in Las Vegas on June 3 – 6, 2024. In addition to participating in CCW Las Vegas,...

OMAHA, Neb., Nov. 02, 2023 (GLOBE NEWSWIRE) -- Mosaicx , a conversational AI pioneer, was recently awarded “Best Agentless Payment Processor for Enterprise Customers” in Remend’s 2023 AI Self-Service Automation Report and Buyer’s Guide . Remend recognizes Mosaicx for its comprehensive roster of enterprise and mid-market customers, proven results across industries, and strong competency in payment processing. The guide also highlights Mosaicx’ security and compliance approach and...

MOBILE, Ala., Oct. 04, 2023 (GLOBE NEWSWIRE) -- TeleVox , the industry-leading provider of omnichannel digital patient technology, today announced the launch of eCheck-in, a new tool to help healthcare organizations improve and quicken the intake process, increase revenue, and offer a modern healthcare experience to their patients. eCheck-in simplifies the intake process for staff by eliminating paperwork, data entry, and scanning. Patients receive a text message or email with a link to complete...

ISLANDIA, N.Y., Oct. 03, 2023 (GLOBE NEWSWIRE) -- West Technology Group, LLC (the “Company” or “West”) has completed the $300 million sale of its SchoolMessenger business to PowerSchool, a leading provider of cloud-based software for K-12 education. “We are pleased to complete the sale of SchoolMessenger to PowerSchool and believe that SchoolMessenger products and staff significantly enhance PowerSchool’s existing market leadership,” said John Shlonsky, President and Chief...

OMAHA, Neb., Oct. 03, 2023 (GLOBE NEWSWIRE) -- Mosaicx , a conversational AI pioneer, recently hosted a webinar to discuss generative AI applications with Rebecca Jones and Dr. Anastassia Lauterbach . Dr. Lauterbach is a technology strategist, business founder, international board director, and author, and Rebecca Jones is the general manager of Mosaicx. The webinar is titled “Demystifying Generative AI for CX Applications” and is available to watch on demand via https://bit.ly/mosaicxaiweb...

ISLANDIA, N.Y., July 18, 2023 (GLOBE NEWSWIRE) -- SchoolMessenger , the creator of the trusted platform for school community engagement, announced two major product releases today: the launch of SchoolMessenger Chat, a two-way messaging offering for K-12 schools and districts, and a new interface for its SchoolMessenger Communicate notification solution. With the release of these new offerings, SchoolMessenger has taken the school notification system used by more K-12 schools than any other...

ISLANDIA, N.Y., July 11, 2023 (GLOBE NEWSWIRE) -- West Technology Group, LLC (the “Company” or “West”), a global leader in technology-enabled services, today announced it has entered into a definitive agreement to sell its SchoolMessenger business to PowerSchool for $300 million. Since 1999, school administrators have trusted SchoolMessenger solutions to connect with parents, staff, and community members in multiple languages on any device. Products and services include notifications,...

OMAHA, Neb., June 19, 2023 (GLOBE NEWSWIRE) -- Mosaicx , a cloud-based conversational AI solution, today announced it will exhibit at Customer Contact Week (CCW’s) 25 th -anniversary show in Las Vegas on June 19 - 22. CCW is the leading event series dedicated to serving professionals within the customer service industry. Rebecca Jones, general manager of Mosaicx, will participate in a discussion at the CCWomen Networking Breakfast on Thu., June 22, at 7 a.m. PT. The conversation will focus on...

OMAHA, Neb., June 06, 2023 (GLOBE NEWSWIRE) -- Mosaicx , a cloud-based conversational AI solution, today announced the launch of the new Mosaicx Agent program. Through the program, the Mosaicx sales team will partner with agents who have identified companies struggling to understand their AI options and together present the best Mosaicx solution to fit their needs. Businesses are embracing conversational AI to decrease operational expenses, foster brand loyalty and improve customer experiences....

ISLANDIA, N.Y., May 24, 2023 (GLOBE NEWSWIRE) -- SchoolMessenger, the trusted platform for school community engagement, recently announced the recipients of the SchoolMessenger Teacher Appreciation Awards. To recognize the many positive impacts on students’ lives, SchoolMessenger and the West Foundation partnered to recognize deserving teachers in celebration of Teacher Appreciation Week, which was held earlier this month. SchoolMessenger created two awards to honor educators - the Difference...

MOBILE, Ala., May 22, 2023 (GLOBE NEWSWIRE) -- TeleVox , the industry-leading provider of omnichannel digital patient technology, launched its automated reputation management solution, empowering hospitals, health systems and physician practices to take control of their online presence. Reviews are critical to how current and prospective patients perceive and select providers. In fact, research has found that patients value hospital reputation over metrics such as clinical outcomes. The increase...

CHICAGO, April 17, 2023 (GLOBE NEWSWIRE) -- TeleVox, an industry-leading provider of omnichannel digital patient technology, unveiled its latest innovation at the HIMSS Conference (April 17-19). Iris™ is the newest addition to the company's end-to-end digital patient engagement platform, HouseCalls Pro. Iris is a powerful AI-driven virtual agent accessible via web, voice, and SMS interactions and embedded into HouseCalls Pro patient engagement workflows. Utilizing Microsoft Azure OpenAI...